Statement of Support

Extraordinary customer service and support is the primary reason so many customers choose Simmer. This support policy outlines the exact support services provided and not provided for our Simmer Pro customers.

Simmer Pro

Simmer Pro includes a support policy covering:

  • Account and all tools and features
  • WordPress for Simmer Pro
  • Simmer and related products
  • Social sharing plugins for Simmer Pro
  • WordPress theme file editing for Simmer Pro code
  • Print stylesheets in WordPress themes for Simmer Pro
  • Recipe styling for theme customization for Simmer Pro Recipes in your active theme

Services requiring a separate agreement and are not included:

  • Custom development or design of websites or applications of any kind unrelated to Simmer Pro Recipes display
  • Hacks caused by customer controlled vectors
  • Internet training
  • Research
  • SEO services beyond Simmer Pro
  • Root server customizations
  • Hosting setup of any kind